Copper State Communications is a full service telecommunications firm acting as the single point of contact for telecommunication products, installation, services, and training. Founded in 1982, Copper State focuses on quality long term relationships with companies throughout the US. As a Premier Master Partner with Qwest as well as an agent for another 60+ carriers Copper State has grown into a leader in the industry. With success came the inevitable complexities of managing the ordering processes, sales commission structures, trouble tickets and other critical business processes.

Copper State's success in utilizing RPM is further described by Jeannie Erli. "In working with RPM staff I have been highly impressed with the attention to details and the ability to assist with our unique situations on the fly. We not only have the basic commission structure most agents have for our sales staff, but in addition over the years we brought on referral partners, subagents, internal retention reps and added an additional business to our structure. RPM has been able to accommodate added features and changes to reporting views sometimes in as little as few hours. They have been able to build special ways for us to manage our reps' commissions in minutes versus days. When we noted we were not using the commission reconciliation they asked “why?” Within a few releases the features we needed to handle our reconciliation of accounts were added and we now get the job done with more accuracy and literally in seconds we can pull our reports and complete these tasks in a couple of days where it used to take a month or more!"

"I have seen the process sides of RPM evolve over a very short period of time from basic to complex, what we used to do in five different areas and multiple databases we now do all in one. RPM has listened to requests from us (and I am sure other clients) and found ways to accommodate no matter how complex the requests. We are able to view our two companies separately from processes to commissions or incorporate the data all in one. When I had to build the new company from the ground up in a matter of days RPM staff was there every step of the way with suggestions, comments and results. When I had problems or didn’t understand something they were always willing to make themselves available even past their work hours and one time Joe was actually on vacation but still responded to me. This is the support we value in a company and in turn are able to supply to our customers thanks to RPM."