Headquartered in New York, NY, Glacier Communications provides telecommunications consulting and outsourcing services to businesses throughout the nation. A key focus for Glacier is to provide expert management in the implementation of telecommunications solutions for their clients. Early in Glacier's business growth they found some roadblocks in tracking the business processes required to effectively deliver this service. As is often the case in organizations, the tracking was accomplished through manual efforts and the use of excel spreadsheets. While this helped Glacier deliver their services, the solution was cumbersome, missing a centralized database of information, and made collaboration very difficult. It also required a great deal of management to make sure steps were taking place in a timely fashion.

RPM has allowed Glacier to track activities and milestones in one centralized database. As RPM is accessed via the Internet there have been no additional IT requirements and collaboration of tasks can be accomplished from anywhere there is Internet access. Workflow has been encompassed and actions are automatically assigned and tracked to completion.

"RPM helped our telecommunication consulting firm leap to the next level by creating specific order flow processes that increased our sales order capabilities. RPM is a must have for any growing business," states Mark Kiliski, Co-Founder of Glacier Communications.